Safari does not support recording audio playback on the same computer, and we recommend using Otter on Chrome, Firefox, or the mobile app. Using Safari to transcribe an online meeting or audio playback Uninstall or disable third-party apps that may adjust or alter your computer's audio or microphone. To view a list of apps, select the Start button, click Settings, and then click Apps.

For example, some HP notebooks come pre-installed with the Bang & Olufsen Audio Control app with noise cancellation turned on. Note: Third-party software may come pre-installed with Microsoft Windows. To record audio from your speakers, temporarily disable any noise cancellation apps or features. Noise-canceling software or features will filter out a person's voice because it identifies it as background noise. Noise cancellation software or featuresĪny noise cancellation software or features on your computer, mobile device, or headset may prevent Otter from picking up audio playing from your speakers.

Learn how to transcribe a recorded conversation. Learn more about enabling Otter Assistant. Otter Assistant integrates with these video conferencing platforms and will record all parties, even with a headset or headphones. We also recommend using Otter Assistant if you're using Otter with Zoom, Microsoft Teams, or Google Meet. Our team is working to improve this, but in the meantime, we recommend not using a headset or headphones when using Otter to record audio playback. This happens because the microphone in the headphone is listening to external audio, and your headphone's microphone will not record audio playing in your headphones.

However, Otter will transcribe your voice when spoken out loud. When using Otter with a headset or headphones with a microphone to record audio playbacks, such as a YouTube video or a Zoom meeting, you might not see or hear others speaking in the Otter conversation. If you are experiencing problems with Otter not transcribing your voice, someone else's voice, or both, try one or more troubleshooting steps to fix the problem.

Otter voice recording app